Terms and Conditions

Terms of Contract for Sale

The terms of advertising of products on this site is an ‘invitation to treat’. That means your order is an offer, not a contract of sale between you and Lily & Me Gift Company, so prices and stock availability won’t be contractually confirmed until you receive the ‘confirmation of order’ email sent once credit card authorisation has been confirmed and stock levels have been checked.

These terms and conditions cannot be varied except by changes made by Lily & Me Gift Company on the site, which we may make from time to time. In particular, nothing said by any representative of Lily & Me Gift Company will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.

Receipt of Order

Lily & Me Gift Company must receive payment in full for your order before it can be accepted. Once your debit or credit card has been authorised and the stock is checked, Lily & Me Gift Company will send you an email receipt confirming your order. Please keep this receipt for your records. Lily & Me Gift Company reserve the right to refuse to supply to any person for whatever reason.

Company Cancellations & Exchanges

If you’ve made a mistake and want to cancel your order, please contact us. Since we dispatch quickly it may not be possible to stop your order so please follow the instructions for Returning a Product in those instances. Exchanges work in the same way. It will be faster to re-order a product rather than send it back for an exchange, so please follow the above instructions while you order the product you would like instead. We realise this means two transactions on your debit or credit card but feel it is faster for you to get the product you would like.

Defective & Damaged Items

If you should receive an item that is defective, damaged or incorrect, please contact us within 14 days. We will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.

Complete Satisfaction Promise

Lilyandmegiftcompany.co.uk (Lily & Me Gift Company) guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 days of receipt of order. We will be happy to exchange or refund, providing the goods are returned unused, unwashed and in their original packaging.

Payment & Taxes

You are able to purchase from the Lily & Me Gift Company website using GBP pounds sterling (£). We accept online payment in a secure environment. Currently, we accept Visa, MasterCard, Delta, Switch and PayPal on tablet and mobile devices.

Transactions and prices quoted on this website are shown in pounds sterling (£). International credit card providers or banks will determine the exchange rate; if payment is made in a currency not issued as the standard by the bank, they may add an additional processing or administration charge which the cardholder will be liable to pay.

All Product prices shown on the Website are inclusive of any applicable UK sales tax (VAT) at the current rate. This means that the total price you pay for the product is always the same, regardless of whether or not UK VAT is chargeable on our sale of the product.

Where you have requested delivery to a UK address, the price paid for the Product will include UK sales tax (VAT) where applicable.

Please note: There is no VAT chargeable on children’s clothing, books, or shoes up to a girls size UK 5 ½ and a boys size UK6 ½. Toys, Hair Accessories and Hair Products will be subject to the standard VAT rate of 20%.

Company Disclaimer

Lily & Me Gift Company endeavour to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with the use of this site however caused, incorrect prices or information.

If you are not satisfied with the site, then please e-mail us with your comments. However, your only legal recourse is to stop using the site.

Cool off Period

Customers are legally entitled to cancel an order within 14 working days of receipt of the product and to return it, complete, in original condition for a full refund, excluding delivery charges, of the amount paid to the original card of purchase.

Customer Responsibility

This site and its contents will not constitute the basis for any contractual commitment between Lily & Me Gift Company and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by ‘Lily & Me Gift Company ‘ would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Lily & Me Gift Company to sell products. Lily & Me Gift Company will not be responsible for any misplaced delivers due to errors in inputting personal information.

Legal Governance

Your use of this site and any contract between you and Lily & Me Gift Company for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions. Therefore it shall not affect the validity or enforceability of any remaining provisions.

Copyright & Other Rights

All materials including images, illustrations, designs, layout, photographs, written and other text or script that are part of this site are protected by copyright, trademark, trade dress and/or other intellectual property rights owned, controlled or licensed to Lily & Me Gift Company.

The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Lily & Me Gift Company. The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Lily & Me Gift Company or using the site as a shopping resource.

No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.

Use of Discount Codes

Discount codes are valid for online orders only. Discount codes entitle you, at the time of ordering, to a saving on a new order placed with Lily & Me Gift Company. Lily & Me Gift Company reserve the right to decline to accept orders where, in its opinion, a discount code is invalid for the order being placed. Discount codes are only valid on specific products while stocks last. Furthermore, we may withdraw them at any time. Discount codes are valid for one use only. Only one discount code per order. Discount codes are not valid in conjunction with any other promotion. Offer is not valid on vouchers, sale items or other discounted or multi-buy items.

Returns & Refunds

Please visit our Returns & Cancellations page for all instructions, terms and conditions regarding faulty, incorrect or unwanted products for both international and UK returns.

Our Rights

Lily & Me Gift Company reserves the right to change these Terms and Conditions at any time.